Last updated 8 June 2026
Before work starts
If you approve a quote and then need to cancel before work starts, contact us as soon as possible. In most cases we can cancel or refund the payment, less any unavoidable processing or agreed preparation costs.
After work starts
If an independent helper has already started, the service arrangement is between the customer and the helper. Any refund or adjustment should be resolved between them unless HomeITFix has expressly agreed otherwise.
If the issue cannot be fixed
Some problems cannot be solved without replacement hardware, provider action or additional specialist support. A refund is not automatic if reasonable diagnostic work has been completed by a helper.
Platform records
If something feels wrong, contact us with the request reference, what happened and any screenshots or messages. HomeITFix can review platform and payment records, but it does not adjudicate service disputes between customers and helpers.
Consumer rights
Nothing on this page limits rights that cannot be excluded under Australian Consumer Law or other applicable law.